Privacy Policy
Effective Date: 06/18/2025
Elite Auto Rent A Car Oman (“we”, “our”, “us”) is committed to protecting the privacy and confidentiality of all personal information collected from our customers, website users, and business partners. This Privacy Policy outlines how we collect, use, store, and share your data in compliance with applicable laws, including the Electronic Transactions Law of Oman (Royal Decree 69/2008).
1. What Information We Collect
We may collect and store the following types of personal information:
Full Name and Nationality
Passport or National ID (copy or details)
Driving License (Omani or International)
Contact Details (phone, email, address)
Payment Information (credit/debit card, receipts)
Rental History and Preferences
Location Data (via GPS if applicable)
Communication Records (WhatsApp, forms, or calls)
2. How We Collect It
We collect your information through:
Rental bookings (online, phone, or walk-in)
Customer service interactions
Document submissions during vehicle pickup
Website forms or inquiries
GPS tracking systems (where installed)
3. Why We Collect It
We collect your personal information for legitimate purposes, including:
Processing and managing vehicle rental agreements
Verifying identity and eligibility
Handling insurance coverage and damage claims
Managing traffic fines or legal disputes
Providing customer service and roadside assistance
Complying with Royal Oman Police and regulatory authorities
Offering optional updates, promotions, or feedback surveys (only if opted-in)
4. How We Protect Your Data
We implement technical and organizational safeguards to protect your data:
Secure digital storage with restricted access
Encrypted transmission of payment information (when applicable)
Physical security for any paper documents
Internal access limited to authorized personnel only
5. Data Retention
Your personal data will be retained only as long as:
Required by law or regulation
Necessary for tax, insurance, or audit compliance
Useful for legal protection against claims or fines
6. Sharing of Information
We do not sell or lease your data to any third parties. We may share your data with:
Insurance companies (for damage or coverage purposes)
Legal authorities or ROP (if required by law or accident)
Payment processors or financial institutions
Partner hotels or corporate clients (with your permission)
Legal representatives (if involved in dispute resolution)
7. Your Rights
As a data subject, you have the right to:
Request access to your personal data
Request correction of inaccurate or outdated information
Request deletion, unless legally restricted
Withdraw consent for marketing at any time
File a complaint if you believe your data was misused
To exercise these rights, please contact us using the details below.
8. Cookies and Online Tracking (if applicable)
Our website may use cookies and third-party analytics tools to improve user experience. You can manage cookie preferences via your browser settings.
9. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through our website or rental forms. Please review the policy periodically.
11. Contact Information
For privacy-related inquiries, data access, or complaints:
Elite Auto Rent A Car Oman
📍 Muscat, Sultanate of Oman
📞 Oman: +968-9336-9792
📞 USA: +1-561-452-1861
📧 Email: eliteautorepairoman@gmail.com
🌐 Website: eliteautorentacar.com
